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Friday, December 16, 2011

Consumer Alert: Letter to Havaianas / Havaianas Philippines.

Dear Havaianas / Havaianas Philippines (Official),

Used to be your biggest fan! collected your product for how many years, collected almost every color/style. My husband's and more of my daughter's broken Havs are not even included in that pic (can't find it anymore, I think it's around 6-8 pairs more). see the white and purple (slim) Havs of my daughter? she just enjoyed using that for a "MONTH".. yes, 1 month only then.... "BROKEN!" I still have 7 pairs left and I'm sure it will be broken anytime..soon! that's why I always have extra pair of slippers in the car just to be sure. Your slogan says "Havaianas are truly the best rubber sandals in the world" Well.. I don't think so! coz your product SUCKS.. Big Time! Havaianas slippers cost around P700-P1,000plus depending on the style right?, but the quality shows that it should only cost Php50 or maybe less.. yes that's right!!!. see that slippers below our broken Havaianas? that "no name" slippers? just bought that when the strap of my daughter's havaianas snapped while we're walking at the mall. She has been using that for 2 years now (used that for taking a bath and for the park-jumping and running around with that slippers) so please don't tell your UNSATISFIED customers that "Havaianas' durability depends on the wear and tear. The straps can break after long and frequent usage or if it is worn during more intense activities or strong force is applied to the pair". coz' as you can see, even if the print of the "no name" pair of slippers is already faded, still..it is in good condition. You might wanna ask if how much it is? uuuhhmm, It's only Php80.. yes P80!. Good quality for the price huh?. Just in case you don't know, your products are way more expensive that any other rubber slippers so please provide your customer with a " worth the money" slippers. I think the main objective of your company should focus on how to make your customers happy, in short..SATISFY YOUR CUSTOMERS: "Expensive rubber slippers=good quality" don't you think?. :) I'm not expecting for a replacement or refund (but I'll be very glad if you will of course) i'm just one of the disappointed customers. I just want others to know my bad (waste of money) experience with your product and warn them as well. Remember... "Advertising thru word of mouth" works all the time but "BAD REVIEWS/FEEDBACK" works even better. Sometimes, it can even destroy a Company. :-) so do something about your customers complains before it's too late.

Facebook Reactions:

    • Havaianas Philippines (Official) Hi Peach, thanks for the feedback. Our customer care team shall address this concern. They shall send you a private message via Facebook.
      Wednesday at 10:08am ·

    • Peach Tabaniag Havaianas Philippines (Official) / Havaianas I thought I will hear from you? or this is just another tactics so that you can show your new customers that you can respond to every complains?.
      24 minutes ago · · 1

    • Peach Tabaniag Than Estrera I strongly suggest you to take a picture of "all" your broken havaianas and post the pic on this site also. before someone decides to collect their "best rubber slippers".. just like us!.

  • Peach Tabaniag sure! =) actually, hindi naman ako nage-expect ng replacement or refund coz kung ganon ang gagawin nila sa lahat ng complains ng customers nila malamang "nalugi" na sila sa sobrang dami ng kelangan nilang i-refund. kakainis lang kasi bawat complain reply nila is "they will handle the complain or they will call you", obvious naman na style lang nila yun para masabing hina-handle nila lahat ng complains. sus!
Resources: Facebook 
Link: https://www.facebook.com/photo.php?fbid=10150522163045428&set=o.53874297499&type=1&theater


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